Scottish Borders Council

Agenda item

Key Performance Indicators as at 31 March 2016 (Copy attached.)


5.1       There had been circulated copies of a report by the Operations Director of SB Cares which provided an update on the Key Performance Indicators (KPIs) for SB Cares as at 31 March 2016.  The current KPIs covered the number of clients being supported across all SB Cares services; the average number of carers supporting clients; absence levels; and the number of staff employed including the number of posts currently being recruited.  Ms Crombie explained that there had been a slight decrease of five in the number of home care clients in March 2016 and an increase in the average number of hours per week from 5877 to 5895.  This was, in the main, the result of some existing clients requiring additional support on their return home from hospital and other new clients needing larger care packages.  The Appendix to the report detailed a small increase in the average number of carers per client and this was associated with higher than normal cover required for holidays and training and to cover the exceptional absence during March 2016.  Further information about the number of staff and Full Time Equivalent (FTE) figures were detailed in the Appendix to the report and Ms Crombie advised Members that 7 new staff had recently been appointed and a further 3 posts were currently being recruited to.


5.2       Ms Crombie advised Members that due to the full range of information on rotas, hours worked and FTE details not being available to HR/Payroll for input to the system, the figure for absence levels for February 2016 was not 7% and this would be amended.  The new HR/Payroll system would provide information and reports from the start of the financial year 2016/17 and SB Cares wasworking with Shared Services to ensure that the data in relation to absence etc would provide accurate and meaningful reports.  Information was requested in relation to agency costs and Mr Barr agreed to provide a "pyramid of performance actions" for the next meeting of the LLP SSG.  Members were advised that the protection period for some home care staff had now come to an end.  The proposed new rota system for permanent staff would provide a service covering 24 hours/7 days a week and this would lead to a reduction in the use of relief  staff.


5.3       In response to a question about recruitment, Ms Crombie advised that the recent recruitment drive had been successful in most areas and there had not been many staff leaving the service.  .  In relation to training, Ms Crombie acknowledged that ensuring that staff were available to undertake training and the recording of what development was completed required some improvement and this was being addressed. SB Cares managers were currently working with SBC's Organisational Development team to ensure all required training courses were available to staff within mandatory timescales.  Mr Barr confirmed that SB Cares employed some staff for relief hours but the organisation did not issue any zero hours contracts.  The rates of pay were the same for both relief and permanent staff; the relief hours rate incorporated a small annual leave element to compensate for not being able to take the time off, as per SBC staff terms and conditions. 



            NOTED the Key Performance Indicators for SB Cares as at 31 March 2016.


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Scottish Borders Council

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