Agenda and minutes

Consider Minute of the meeting of 23 May 2023.  (Copy attached.)

There had been circulated copies of the Minute of the Meeting held on 23 May 2023.

DECISION

(a)        AGREED the Minute of the Meeting; and

(b)       NOTED that details of the CGI sponsorship scheme be sent to officers for circulation to Members

(a)  Consider report by Director Strategic Commissioning & Partnerships. (Copy attached.)

(b)  Associated slide deck for presentation by John Wordsworth-Goodram.  (Copy attached.)

2.1     There had been circulated a report by Director Strategic Commissioning and Partnerships and associated slide deck, the purpose of which was to provide Elected Members with key information with respect to the CGI contract for the second quarter to the end of June 2023: the governance of the contract; updated information on the transformation programme; key performance information with respect to the service delivery of the contract and a note of key issues associated with contract management. 

2.2     John Wordsworth-Goodram presented the slide deck.  Regarding governance, CGI continued to provide detailed updates on recruitment measures in the Scottish Borders. CGI was in the process of replacing the IT Service Management system ‘Remedy’ with ‘Service Now’ which was anticipated to offer substantial improvements in service communications.  Scottish Borders Council now had a dedicated service team. With reference to paragraph 5.3 of the Private section of the Minute of 23 May 2023, it was confirmed that all planned work had been completed and tested during school holidays in readiness for the start of the new term.  The iPad refresh of around 2,000 devices was underway and additional resources had been allocated to account for a potential uplift in calls from teachers on their return to work.  At the time of the meeting 10-15 calls a day had been reported.  It was confirmed that this approach to test relevant infrastructure networks during each school holiday period was to be adopted going forward.   All governance meetings with partners had been held for quarter 2.  A new Digital Security Board had been convened to meet monthly.

2.3     It was reported that significant progress had been made on the Transformation priorities.  As progress continued with the Social Work Pathfinder programme, CGI had also engaged with Protective Services Department in relation to further Pathfinder deployment. The next phases of Digital Customer Access had been agreed.  An increased CGI resource, along with the engagement of wider CGI expertise, was expected to accelerate proposal output.  Partners had been in engaged in relation to Connectivity and Wi-fi deployments. A summary of Agreed Transformation Priorities was provided.  In relation to the Pathfinder programme, SBC was currently reviewing the Children Processes to progress to the To-Be stage.  IPads and iPhones had been deployed to front line Social Workers and had been well received with a CSAP score of 10.  Initial training on Mosaic had also taken place.  A summary of other Key Projects was provided with associated RAG status as follows: green – 7; amber – 5; red – 2; and 1 on hold.  It was confirmed that a RAG status related to the progress of a project against its forecasted end date; those projects coded amber and red had not been completed by the date identified at the planning stage.  There was agreement to include the original project baseline date alongside the current end date in subsequent reports.  It was acknowledged that a fourth Blue status was to be used to identify those projects that had been completed and  ...  view the full minutes text for item 2.

Before proceeding with the private business, the following motion should be approved:-

“That under Section 50A(4) of the Local Government (Scotland) Act 1973 the public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information as defined in paragraph 6 of Part 1 of Schedule 7A to the aforementioned Act.”

DECISION

AGREED under Section 50A(4) of the Local Government (Scotland) Act 1973 to exclude the public from the meeting during consideration of the business detailed in the Appendix to this Minute on the grounds that it involved the likely disclosure of exempt information as defined in Paragraph 8 of Part I of Schedule 7A to the Act

Consider the Private Minute of the meeting held on 23 May 2023.  (Copy attached.) 

Members considered the Private Section of the Minute of the Meeting held on 23 May 2023.

Consider report by Director Strategic Commissioning & Partnerships. (Copy and associated slide deck attached.)

Members considered a report by Director Strategic Commissioning and Partnerships and noted its recommendations.

The meeting concluded at 3:15 p.m.