Agenda and minutes

The Chair varied the order of business as shown on the agenda and the Minute reflects the order in which the items were considered at the meeting.

Consider Minute of the meeting of 7 March 2023.  (Copy attached)

There had been circulated copies of the Minute of the Meeting held on 7 March 2023.

DECISION

AGREED to approve the Minute for signature by the Chair.

Consider report by Director Strategic Commissioning and Partnerships.  (Copy and associated slide deck attached.)

2.1     There had been circulated a report by Jen Holland, Director Strategic Commissioning & Partnerships.  This report presented key information with respect to the CGI contract for the first quarter to the end of March 2023 and key updates on performance to date. It provided Elected Members with key information on the governance of the contract, updated information on the transformation programme being delivered with CGI including the recently approved Social Work Pathfinder transformation programme, key performance information with respect to the service delivery of the contract and a note of key issues associated with contract management, including change requests signed in the quarter and Impact Assessment status. This report was designed to be read in conjunction with the appended slide presentation, which provided further detailed information on each of the aforementioned areas. 

2.2     John Wordsworth-Goodram presented information to members.  In relation to Governance, all necessary reporting to Boards and the Governance Group was being undertaken with proper procedure and attendance.  Significant progress was being made on the Transformation priorities and included engagement with Protective Services Department, workshops on next phases of Digital Customer Access, the engagement of wider CGI expertise and an increase in CGI resource to accelerate proposal output.  An update on the Social Work Pathfinder program was provided.  Project teams were in place across the workstreams with full progress updates provided to the Programme Board on a fortnightly basis.  Testing was underway on the first re-designed processes; iPads had been ordered and end user device deployment plan was being agreed.  Work continued on dashboards via the third party supplier intelligent-I.  The Pathfinder programme was now in the testing and training phases and was scheduled to complete on 31 August 2023.  A summary of key projects was provided which detailed their RAG status.  Three projects were categorised green, six were amber (of which three were moving to completion) and two were red though one was to be completed imminently.  Paton Street work was completed with an additional Wi-Fi connectivity survey to be conducted at Paton Street soon to identify and remedy blackout points.  The Office 365 closeout project was at the initiation stage and was hoped to be completed by end of July 2023.  In terms of Service Delivery, a number of latest quarter highlights were reported and included the completion of the curricular software review, updates to the Service Directory, implementation of the Amelia (ChatBot) pilot to improve first time fix and end user experience and a visit to CGI Service Centre, Cardiff.  A number of issues were identified and included five minor KPI missed targets relating to customer satisfaction and Impact Assessment SLA.  There was also a need to increase the overall awareness and visibility of CGI as well as improvement of overarching processes.  Improvements in the Council Chambers AV solution and HQ infrastructure were noted and Service Catalogue improvements had progressed well.  An overview of the 78 business applications managed and supported by CGI was detailed along with application management data which demonstrated a  ...  view the full minutes text for item 3.

Before proceeding with the private business, the following motion should be approved:-

“That under Section 50A(4) of the Local Government (Scotland) Act 1973 the public be excluded from the meeting for the following items of business on the grounds that they involve the likely disclosure of exempt information as defined in paragraph 6 of Part 1 of Schedule 7A to the aforementioned Act.”

DECISION

AGREED under Section 50A(4) of the Local Government (Scotland) Act 1973 to exclude the public from the meeting during consideration of the business detailed in the Appendix to this Minute on the grounds that it involved the likely disclosure of exempt information as defined in Paragraph 8 of Part I of Schedule 7A to the Act

SUMMARY OF PRIVATE BUSINESS

Consider the Private Minute of the meeting on 7 March 2023.  (Copy attached.)

Members considered the Private Section of the Minute of the Meeting held on 7 March 2023.

Consider report by Director Strategic Commissioning & Partnerships.  (Copy and associated slide deck attached.)

Members considered a report by Director Strategic Commissioning and Partnerships and noted its recommendations.